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When You Need Plumbing or Heating Repairs in Whistler, Squamish or Pemberton
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In Whistler, plumbing and heating problems happen suddenly and unexpectedly, usually in the middle of the night or on the weekends.


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  1. Doug Harwood says:

    If a gas water heater fails to heat water, perform these diagnostics:

    1) Be sure the gas is turned on. Turn the gas control knob to PILOT to prevent the burner from igniting when you are looking inside. Remove the metal cover at the bottom of the water heater and look to see if the burner and/or pilot light – the small flame at the end of the pilot gas supply tube – are lit.

    2) If the pilot light has gone out, follow the instructions on the tank to relight it. It’s also possible that the gas inlet valve has been closed partially or all the way.

    If so, turn the handle parallel to the line and relight the pilot light. If the pilot won’t light, the thermocouple may be defective – either call your gas utility (a free service in many areas) or Wedgemount Mechanical. (Newer water heaters may have a glow plug or spark ignitor instead of a pilot – follow the instructions in your owner’s manual.)

    3) If the burner is not on, replace the cover and make sure the thermostat is set to about 120 degrees Fahrenheit. If it isn’t, adjust it, turn on a hot water faucet, and then wait a few minutes to see if the water heater burner ignites. If it doesn’t ignite, leave the hot water running and try lowering and then raising the temperature setting on the dial until the burner ignites.

    If the burner ignites, replace the cover and turn the thermostat back to an appropriate setting. If the burner doesn’t go on, have the water heater checked out by an appliance repair person. It could be that the heater’s thermostat is defective. Replacement is best left to Wedgemount Mechanical.

    4) Smell for gas. If you smell a garlic-like scent, turn the gas valve control to OFF (you may have to push down as you turn it). Wait until the gas smell has dissipated before relighting the pilot light. If the gas smell is strong and doesn’t dissipate, immediately turn off the gas supply valve, ventilate the space, and call your utility company from a remote phone.

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